Shipping policy
Shipping Locations
We currently ship within Australia only.
At this time, we do not offer international shipping.
Order Processing
Orders are typically processed within 1–2 business days after payment has been received.
Orders are not processed, packed or shipped on weekends or public holidays.
During periods of high demand, processing times may be slightly longer.
Shipping Rates
Shipping costs are calculated at checkout unless otherwise stated.
From time to time, we may offer free shipping promotions.
Delivery Timeframes
Estimated delivery times vary depending on your location and the shipping service selected.
Once your order has been dispatched, delivery is handled by our shipping partners and delivery estimates are outside of our control.
Please note that delivery delays may occur during peak periods, public holidays, severe weather events or other circumstances beyond our control.
Tracking Your Order
Where tracking is available, you will receive tracking information once your order has been dispatched.
Please allow up to 24 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for ensuring all shipping information is accurate at the time of purchase.
If an incorrect address is provided, we may be unable to make changes once an order has been dispatched.
Additional shipping charges may apply if a parcel is returned due to an incorrect or incomplete address.
Lost or Delayed Parcels
If your parcel appears delayed or has not arrived within a reasonable timeframe, please contact us at:
We will work with the shipping carrier to investigate the issue and assist where possible.
Damaged Deliveries
Please inspect your order upon arrival.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with photographs and details of the issue so we can assess and resolve the matter.
Contact Us
If you have any questions regarding shipping, please contact: